Typical jobs across Duval County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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7 job stories

The calls we handle most

Typical job

A supply line splits inside a plaster wall in an older house

What homeowners notice: A homeowner in an older house hears water running inside a plaster wall beside the kitchen. The floor at the base of the wall has begun to feel soft, and a dark line is rising up the lath. The supply line behind the wall has split, and the water is working along the wood lath toward the floor.
What we do: The crew asks the homeowner to close the shut-off nearest the break, then reads the wall and the floor with meters before any opening is made. A small opening is cut low on the plaster, the cavity is checked, and the wet lath is dried slowly with directed air so the plaster keeps its keys. The subfloor under the soft boards is measured and dried from underneath, and a plumber is booked to repair the line on a separate visit.
What to expect: The plaster that could be kept stays on its lath, the floor reaches its readings over several days of checks, and the log with photographs and readings goes to the homeowner and to the plumber before the wall is closed.

4-5 hours typical visit

Typical job

River water sits in the crawl space of a raised house

What homeowners notice: After several days of heavy rain and a high river, a homeowner in a raised house notices a damp smell coming up through the floor and a soft patch in the living room. Looking through the crawl space hatch, they see standing water across the lower part of the space and wet insulation hanging from the joists.
What we do: The crew checks the access and the air before anyone goes in, then pumps the standing water out through the hatch. Seepage from the soil is measured at the low corner of the space, and the joists and sill plates are read with meters from underneath. The soaked insulation is removed, and air movers and a dehumidifier are set to the outdoor air so the framing comes down to its goal without drawing in more moisture.
What to expect: The space reaches its readings over the following visits, the sill plate at the low corner is confirmed dry, and the homeowner receives the readings and the list of what was removed. The grading and drainage question is passed to a contractor for a separate decision.

5-6 hours typical visit

Typical job

A floor drain backs up into a downtown basement

What homeowners notice: During a heavy storm, the floor drain in the basement of an older downtown building starts to bubble and then overflows. Grey water with solids spreads across the concrete and begins to lift the cardboard boxes stored near the wall. The building manager calls the line and asks for the basement to be cleared.
What we do: The crew arrives in protective gear, keeps other tenants out of the basement stairs and checks the electrical panel before entering. The water is identified as sewage and pumped out with equipment that is cleaned afterward. Cardboard, paper and fabric that the water reached are bagged for removal, the floor and lower wall are cleaned and disinfected, and the drain's source is recorded for the plumber.
What to expect: The basement is cleaned and dried to readings, the stored items that could be kept are sorted with the owner, and the plumber receives the crew's record of where the water came from. The building manager has the log for the tenants and the insurer.

5-6 hours typical visit

Typical job

Street runoff comes under a garage door in a storm

What homeowners notice: The street in front of a house in town holds water after an hour of heavy rain, and runoff finds its way under the garage door. By the time the homeowner returns, several inches of gray water cover the slab and have reached the bottom of the wall shared with the kitchen.
What we do: The crew stops the entry first, with a barrier at the door, then extracts from the back of the garage toward the door so the water is not pushed into the house. Silt and debris are removed by hand, and the slab edge and the bottom plate of the shared wall are measured. The wall is opened low where the readings are high, and dehumidification is run to hold the air below the level of the wet materials.
What to expect: The garage slab and the shared wall reach their readings over the next checks, the kitchen side of the wall is confirmed dry, and the homeowner receives the photographs and log, including the water line marked on the garage wall.

3-4 hours typical visit

Typical job

Wind-driven rain comes under a sliding door on the coast

What homeowners notice: A storm pushes rain against the seaward side of a beach house, and water runs under the sliding door and across the tile floor. By morning there is a shallow pool at the door and a damp smell in the back bedroom, where the carpet has taken water along the hall.
What we do: The crew starts at the wettest point, the sliding door track, and extracts the standing water toward the back of the house. The carpet and pad that hold water are removed from the hall and the bedroom, and the wall at the door is measured from inside. The subfloor is dried beneath the carpet area, and salt and sand residue are cleaned from the tile before readings are taken.
What to expect: The tile floor and the entry wall are dried to readings within the first visit's plan, the carpet is replaced by the flooring trade once the subfloor is dry, and the sliding door track is referred to a door contractor for repair.

4-5 hours typical visit

Typical job

A washer hose leaks under a laundry room floor for weeks

What homeowners notice: A homeowner notices the vinyl in the laundry closet has begun to lift at one seam and the cabinet kick panel next to the washer has swelled. The machine itself looks fine, and the water bill has risen a little over the last month without a clear reason.
What we do: The crew turns off the washer's supply and reads the floor with meters and a thermal camera to map the wet area under the vinyl and behind the cabinet. The vinyl is lifted in the smallest area the readings require and numbered for reinstallation. The subfloor is dried from beneath, and the cabinet base is opened to dry the back panel. The hose is passed to an appliance technician for replacement.
What to expect: The subfloor reaches its goal over several checks, the vinyl is relaid by the flooring trade where it remains flat, and the homeowner receives the moisture map and the log to show the appliance technician what was found behind the washer.

4-5 hours typical visit

Typical job

A ceiling stain appears a day after a storm

What homeowners notice: A ceiling stain the size of a dinner plate has appeared in the upstairs hallway the morning after a storm. The paint has begun to bubble at its edge, and the homeowner can see a faint sag where the drywall meets the ceiling joist. A bedroom above the hallway has been quiet, so the water is coming from somewhere else.
What we do: The crew asks the homeowner to keep people out of the hallway and switches off the light fixture at the panel. It reads the attic from the hatch, finds wet insulation above the stain and a damp section of decking, and removes the water and the soaked insulation from above before opening anything. The ceiling is then opened in a small area only, where the readings show it will not dry in place.
What to expect: The ceiling is dried in place outside the opened area, the attic reaches its readings over several checks, and the roofer receives the photographs and readings so the leak point can be repaired from the outside.

4-5 hours typical visit

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