Hurricane Surge Water Extraction
Pumping out and drying a building after storm surge or river water has come in, answered around the clock.
Jacksonville, the towns around it and the St. Johns River
Standing water in a Jacksonville home or shop?
Surge off the Intracoastal, river water in a crawl space, rain under a door, a supply line split inside a plaster wall. Call (833) 490-5225 at any hour. A crew is sent as soon as one is free, and the scope and price are explained and approved before any equipment runs.
- Phones answered 24/7
- St. Johns River and storm water
- Scope explained before work starts
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
Today in Jacksonville
Local weather drives activity here: heat, humidity and rain change what shows up week to week.
Jacksonville & Duval County
Local water damage restoration you can reach by phone
Jacksonville Water Damage Restoration at a glance
Jacksonville Water Damage Restoration takes water damage calls from Jacksonville and the towns around it, from Orange Park and Fleming Island to Ponte Vedra Beach, Fernandina Beach and Saint Augustine. Phones are answered 24/7. A crew removes standing water, dries walls, floors and framing to measured readings, and explains the scope and price before work begins.
Start with two steps that protect people and the building. Turn off the electricity to any room with water in it, if you can reach the switch from a dry spot, and keep everyone out of standing water. Water in Jacksonville can be river water, street runoff or storm water, and each one carries different risks. Tell the line where it came from and whether it is still coming in.
Water in this city behaves differently by location. Houses near the St. Johns and the Intracoastal see water rise through the ground and into crawl spaces, while homes further back usually see rain that drives through doors and roofs. Older houses in the historic neighborhoods hold water in plaster and under solid wood floors, which is why the drying here is measured rather than rushed. The flood cleanup guide covers the first hours, and the recovery steps guide sets out the order of work.
- Service area
- Jacksonville and the nearby towns listed in the service area, within about 52 km of downtown
- Hours
- Phones answered 24/7
- Not offered
- Plumbing, roof and electrical repairs go to licensed trades
Services
Our water damage restoration services in Jacksonville
Pick a service for symptoms, process and typical cost, or call and describe what you hear and see.
St. Johns River Flood Cleanup
Removing river silt, drying soaked walls and floors, and cleaning contaminated materials after St. Johns River water.
Historic Home Plaster and Floor Drying
Careful drying of plaster walls, lath and wood floors in older houses, planned to keep original finishes where readings allow.
Wet-Season Roof Leak Water Removal
Removing water from the attic and ceiling after a roof leak in the wet season, before the ceiling is opened or repaired.
Tropical Storm Rain Intrusion
Extraction and drying after tropical storm rain drives in under doors, through siding and around windows.
Street Runoff Water Entry
Extraction and drying after water from flooded streets and yards runs into garages and ground-floor rooms.
Burst Pipe Water Damage
Extraction and drying after a supply line or pipe bursts, including the wall and floor behind the leak.
Appliance Leak Damage
Water extraction and drying after a washer, dishwasher, refrigerator or other appliance leaks into the floor and walls.
Water Heater Leak Damage
Extraction and drying after a water heater leaks into a garage, closet or utility room, including the slab edge and the wall behind it.
Sewage Backup Cleanup
Cleanup of water that has come back up a drain or toilet, handled as contaminated water from the first step.
Mold After Water Damage
Assessment and remediation of mold that grows after water damage, and what the Florida mold license covers.
Structural Drying and Dehumidification
Air movement and dehumidification that dry floors, walls and framing to measured readings in humid North Florida air.
Ceiling Water Damage
Drying and removal of wet insulation and ceiling board after water has come through the roof or from a plumbing fault above.
Crawl Space Moisture After Rain
Removal of standing water and drying of the joists, subfloor and insulation in a crawl space after rain or river flooding.
Hidden Leak Detection
Moisture mapping and thermal imaging that locate water inside walls and under floors, so only the wet sections are opened.
Hardwood and Carpet Drying
Lifting, drying and removal of hardwood floors and carpet that have taken water, so the floor does not cup or stay wet.
Commercial Flood Water Restoration
Extraction, cleaning and drying of businesses that took surge, storm or river water, scheduled around reopening.
Why homeowners call us
Why Jacksonville Water Damage Restoration
Answered around the clock
Phones are answered 24/7, and a crew is sent as soon as one is free. This line does not promise an arrival time it cannot keep, because a storm or a night of calls changes what is possible.
Built for Jacksonville's water
Surge up the Intracoastal and the northern St. Johns, silt from a river flood, wet-season roof leaks and humid air that slows drying each call a different plan. The crew reads which one it is dealing with before it starts.
Readings, not guesses
Walls, floors and framing are dried to a measured goal set from the same building. Each visit is logged with readings and photographs, so you can see when a room is ready and why.
Plaster and wood treated with care
Historic plaster, lath and solid wood floors are opened only where readings require it, and they are dried slowly so they keep their shape. Restoration of those finishes is quoted by the trade that does it.
The scope before the equipment
No price is published on this site, because a figure given before anyone has seen the water would be invented. The scope and price are explained in the building and approved by you before work runs.
Clear about who else you need
Drying is not plumbing or roofing. A split line, a roof repair or a sewer repair is work for a licensed trade, and the crew tells you which one you need at the start.
How it works
From phone call to fixed, in four steps
Make it safe and call
Keep people out of the water, switch off power to wet rooms if you can reach the switch safely, and call the line. Say where the water came from, which floor it reached and whether it is still rising.
The crew reads the building
On arrival the crew checks the electrical service, gas and structure, then measures the water category and the wet area. Meters and a thermal camera map where the water went, including the wall base, the subfloor and the attic.
Extraction and removal
Standing water is pumped from the lowest point first. Carpet, pad and porous materials that cannot be dried to goal are removed, and surfaces are cleaned according to the water category.
Drying, logging and handover
Air movers and dehumidifiers run until each material reaches its dry goal. You receive the readings, photographs and the log, which the repair trade and your insurer can use.
What should you do in the first ten minutes of standing water?
Keep people and pets out of the water, switch off power to wet outlets and appliances if you can reach them safely, and close the nearest shut-off if a supply line is the source. Then call. Do not wade through deep or moving water, and do not open a wet ceiling yourself.
Find the shut-offs before you need them. In many Jacksonville houses the water shut-off is under the kitchen or bathroom sink, at the water heater, or at the main near the meter. Knowing where each one is saves minutes when a line splits.
Surge and river water are not clean. They carry silt, fuel and residue from the street, and sewage can come up through drains in a heavy storm. Wear gloves and wash your hands after contact, and keep children and pets out of the rooms until they have been cleaned and dried.
- Keep people and pets out of standing water near outlets, cords and the panel.
- Turn off power to a wet room only from a dry spot, or leave the panel for the crew.
- Photograph the water line and the damage before anything is moved.
- Do not pull up carpet or open walls before the moisture has been measured.
Why does water in Jacksonville take so long to dry?
Humid North Florida air holds moisture, so outdoor air can add water to a house that is being dried. Plaster, solid wood, subfloors and crawl spaces also hold water for longer than surface finishes, so the drying runs until readings confirm each material is dry.
The first measurement in a Jacksonville house is the outdoor air as well as the materials. Opening windows on a humid day can slow the drying, so the crew decides when to open the house and when to keep it closed.
Dry means a reading, not a feeling. A floor can look dry while its subfloor is still wet, and a wall can feel dry while the base of the wall holds water. Equipment stays until every material reaches its goal.
- Surface moisture leaves quickly; framing and subfloor take longer.
- Crawl spaces under raised houses are dried as part of the job.
- Equipment is adjusted on each visit as the readings change.
Which kinds of water damage does this line take?
The line takes surge and river flood water, storm rain driven through doors and roofs, runoff from streets and yards, burst pipes, appliance and water heater leaks, sewage backups, ceiling and crawl space water, and drying of floors and walls. Mold work is handled under the Florida mold license rules.
Each kind of water has its own first steps. Surge and river water is handled as contaminated. A supply line is often clean at the start but can change as it sits. A sewage backup is handled as sewage from the first step, with protective equipment and removal of porous materials.
Mold is not a separate service on a standard call. When mold is present, a licensed mold assessor or remediator is needed, and the crew tells you which license applies and how to check it.
- Storm surge, river flooding and street runoff
- Burst pipes, appliance leaks and water heater leaks
- Roof leaks, storm rain and ceiling water
- Sewage backups and crawl space water
- Drying of floors, walls and framing to readings
Service areas
Serving Jacksonville and all of Duval County
Riverside and Avondale
ZIP 32204, 32205
Mandarin
ZIP 32223, 32256, 32257, 32258
Jacksonville ZIP 32202
ZIP 32202
Jacksonville ZIP 32207
ZIP 32207
Jacksonville ZIP 32210
ZIP 32210
Jacksonville ZIP 32216
ZIP 32216
Jacksonville ZIP 32218
ZIP 32218
Orange Park
ZIP 32065, 32067, 32073
Atlantic Beach
ZIP 32233
Neptune Beach
ZIP 32266
Jacksonville Beach
ZIP 32240, 32250
Fleming Island
ZIP 32003, 32006
Middleburg
ZIP 32050, 32068
Green Cove Springs
ZIP 32043
Penney Farms
ZIP 32079
Ponte Vedra Beach
ZIP 32004, 32082
Saint Johns
ZIP 32259
Yulee
ZIP 32041, 32097
Fernandina Beach
ZIP 32034, 32035
Hilliard
ZIP 32046
Macclenny
ZIP 32063
Saint Augustine
ZIP 32080, 32084, 32085, 32086, 32092, 32095
Callahan
ZIP 32011
Bryceville
ZIP 32009
Doctors Inlet
ZIP 32030
Jacksonville, FL · 53 km service radiusCall (833) 490-5225
Not on the list?
We also cover many smaller communities across Duval County. Check your ZIP.
Job stories
Typical jobs around Duval County
A supply line splits inside a plaster wall in an older house
- What homeowners notice
- A homeowner in an older house hears water running inside a plaster wall beside the kitchen. The floor at the base of the wall has begun to feel soft, and a dark line is rising up the lath. The supply line behind the wall has split, and the water is working along the wood lath toward the floor.
- What we do
- The crew asks the homeowner to close the shut-off nearest the break, then reads the wall and the floor with meters before any opening is made. A small opening is cut low on the plaster, the cavity is checked, and the wet lath is dried slowly with directed air so the plaster keeps its keys. The subfloor under the soft boards is measured and dried from underneath, and a plumber is booked to repair the line on a separate visit.
- What to expect
- The plaster that could be kept stays on its lath, the floor reaches its readings over several days of checks, and the log with photographs and readings goes to the homeowner and to the plumber before the wall is closed.
River water sits in the crawl space of a raised house
- What homeowners notice
- After several days of heavy rain and a high river, a homeowner in a raised house notices a damp smell coming up through the floor and a soft patch in the living room. Looking through the crawl space hatch, they see standing water across the lower part of the space and wet insulation hanging from the joists.
- What we do
- The crew checks the access and the air before anyone goes in, then pumps the standing water out through the hatch. Seepage from the soil is measured at the low corner of the space, and the joists and sill plates are read with meters from underneath. The soaked insulation is removed, and air movers and a dehumidifier are set to the outdoor air so the framing comes down to its goal without drawing in more moisture.
- What to expect
- The space reaches its readings over the following visits, the sill plate at the low corner is confirmed dry, and the homeowner receives the readings and the list of what was removed. The grading and drainage question is passed to a contractor for a separate decision.
A floor drain backs up into a downtown basement
- What homeowners notice
- During a heavy storm, the floor drain in the basement of an older downtown building starts to bubble and then overflows. Grey water with solids spreads across the concrete and begins to lift the cardboard boxes stored near the wall. The building manager calls the line and asks for the basement to be cleared.
- What we do
- The crew arrives in protective gear, keeps other tenants out of the basement stairs and checks the electrical panel before entering. The water is identified as sewage and pumped out with equipment that is cleaned afterward. Cardboard, paper and fabric that the water reached are bagged for removal, the floor and lower wall are cleaned and disinfected, and the drain's source is recorded for the plumber.
- What to expect
- The basement is cleaned and dried to readings, the stored items that could be kept are sorted with the owner, and the plumber receives the crew's record of where the water came from. The building manager has the log for the tenants and the insurer.
Need water damage restoration today?
Call any hour and explain what is going on. You get a clear price before any work starts.
Guides
Answers before you call
What decides the cost of water damage restoration in Jacksonville?
Water damage restoration cost in Jacksonville is set by the scope of the job, not by a published rate.
River surge in Jacksonville: what to do in the first hours
After St.
The order of recovery after storm surge and river flooding
Recovery after storm surge or river flooding follows a set order: make the building safe, remove the standing water, clean and disinfect, measure and dry the structure, then repair.
FAQ
Frequently asked questions
Will a crew come out during a storm?
Phones are answered 24/7, and a crew is sent as soon as one is free. During a storm the crew decides on arrival whether it is safe to enter, and it will not work near live equipment in standing water. The line can say what to do in the meantime.
Do you publish prices?
No. A figure given before the water and the building have been seen would be a guess. The scope and price are explained on site and approved by you before work starts, and any change is explained first.
Is river water handled differently from rain?
Yes. River and surge water is handled as contaminated water, and it changes the protective equipment, the cleaning and which materials are removed. Storm rain that came through a door or roof is sorted on arrival.
Does the crew handle the repairs?
The crew dries the building and reports the source. Pipe, roof, electrical and structural repairs are done by licensed trades, and the crew tells you which trade is needed for each part.
What should I photograph for an insurance claim?
Photograph the water line, the damage in each room, the source and any items that were damaged, before anything is moved. This site does not say what a policy covers. Ask your insurer what it needs, and keep the crew's log.
Can I dry the house myself with household fans?
Household fans and a store dehumidifier rarely reach the cavities and subfloor where water sits, and aimed fans can dry a surface while the material beneath stays wet. Let the crew set the equipment to readings.